Refund Policy

XM Elevate LLC is committed to providing professional business consulting, branding and marketing, and IT project management services. Because our services are customized and may involve time, planning, resources, and work performed specifically for each client, refunds are handled according to the circumstances of each request.

Service Payments

Before beginning a project or service, we may discuss the scope, requirements, estimated costs, and payment terms with the client. Payments made for services that have already been performed, delivered, or substantially completed may generally be non-refundable.

Cancellation Requests

If you need to cancel a service or project, please contact us as soon as possible. Cancellation requests will be reviewed based on the work already completed, resources committed, and the specific terms agreed upon for the service.

Eligible Refunds

Where a refund is approved, the amount will be determined based on the applicable service agreement and the portion of work that has not yet been completed. Approved refunds will generally be issued using the original payment method.

Non-Refundable Services

Services that have already been completed, delivered, or specifically prepared for a client may not be eligible for a refund. Third-party costs, fees, or expenses incurred on behalf of a client may also be non-refundable.

Project Changes

Requests to change the scope, direction, or requirements of an ongoing project may affect the project cost and timeline. Additional work outside the original scope may require separate approval and payment.

Contact Us

If you have questions about this Refund Policy or would like to request a refund, please contact us:

XM Elevate LLC
Email: info@xmelevate.com